Return Policy

Last Updated: November 6, 2025

1. Overview

At Quabphun, we are committed to ensuring your complete satisfaction with our printing services. This Return Policy outlines the procedures and guidelines for returns, reorders, and refunds of our products.

Our policy is designed to align with your statutory rights under the Consumer Rights Act 2015.

Due to the custom nature of our printing services, all orders are subject to the terms outlined in this policy. Please review this information carefully before placing an order with us.

2. Quality Guarantee

We stand behind the quality of our products. If you receive a product with printing errors, damage, or defects that occurred during production or shipping, we will reprint your order or provide a refund in accordance with this policy.

Our quality guarantee covers:

• Printing errors (color discrepancies, misalignments, blurriness)
• Production defects (cutting errors, folding issues, binding problems)
• Damage during shipping
• Missing items from your order

3. Customer Error

We understand that mistakes can happen during the ordering process. However, we cannot accept returns or provide refunds for:

• Errors in customer-provided content (spelling, grammar, contact information)
• Design issues approved by the customer during the proof review process
• Incorrect specifications chosen by the customer (paper type, size, quantity)
• Color variations between screen display and printed product (within standard printing tolerance)

To minimize customer errors, we recommend:

• Thoroughly reviewing all design files before submission
• Carefully checking digital proofs before approval
• Consulting with our team if you have questions about specifications

4. Return Process

If you are not satisfied with your order, please follow these steps:

1. Contact us within 7 days of receiving your order
2. Provide your order number and a detailed description of the issue
3. Include photos of the defective products when applicable
4. Wait for our quality assessment team to review your claim
5. Follow our instructions regarding return shipping or disposal of the defective items

Contact methods:

• Email: info@quabphun.world
• Phone: +447405199035
• Contact form on our website

5. Reprint and Refund Options

After reviewing your return request, we will offer one of the following solutions:

If a reprint is required, we will prioritize production to deliver your corrected order as quickly as possible. In cases where a full refund is issued, the amount will be credited to your original payment method.

6. Return Shipping

If we determine that a return is necessary for evaluation or replacement, we will provide instructions for return shipping. In most cases:

• We will cover return shipping costs for defective or damaged products
• We will provide a prepaid return label or reimburse reasonable shipping expenses
• Original packaging should be used when possible
• Proof of postage should be obtained when returning items

7. Exceptions and Special Cases

Some products and situations may be subject to special considerations:

• Rush orders: Still covered by our quality guarantee but subject to expedited reprint timelines
• Custom specialty items: May require additional evaluation time
• Large format prints: May have specific handling requirements for returns
• Seasonal items: Time-sensitive materials may require alternative solutions

8. Contact Us

If you have questions about our Return Policy or need assistance with a return, please contact us at:

Quabphun
Unit 3, The Gatefold Buildings, 36 Blyth Rd, Hayes UB3 1AG, Greate Britain
Email: info@quabphun.world
Phone: +447405199035

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